Sales Executive Assistant

💼 Job Summary (Female Candidates Only)

We are looking for an energetic and customer-focused Sales Communication Assistant to manage online customer interactions for reputed brands.

The role involves responding to social media messages, assisting customers with product selections, and converting inquiries into sales — all through digital platforms such as Facebook, Instagram, WhatsApp, and TikTok.

This is a remote position ideal for female candidates who are confident, polite, and fluent in Tamil, Sinhala, and English. You will play a key role in representing the brand’s image, delivering excellent online customer service, and supporting the sales team in achieving targets.

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🎯 Key Responsibilities

• Respond to customer inquiries on social media platforms (Facebook, Instagram, WhatsApp, etc.) in a polite, timely, and professional manner.
• Guide customers through the buying process, from product inquiries to order confirmation.
• Suggest suitable alternatives or colour options when requested items are unavailable to ensure customer satisfaction and conversions.
• Share product images, size details, and pricing information accurately.
• Maintain response quality, tone, and timing according to company standards.
• Coordinate with the website team to update product availability and information.
• Record daily communication activity and report to the Sales Communication Executive.
• Handle customer data (contact numbers, social media IDs, etc.) with strict confidentiality and integrity.
• Maintain a positive, customer-first attitude in all interactions.

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🧠 Skills & Qualifications

Languages

• Excellent written and spoken communication in Tamil, Sinhala, and English.

Education

• Minimum G.C.E. A/L or Diploma level.
• Higher education in Marketing, IT, or Communication is an advantage.

Experience

• Freshers are encouraged to apply.
• Prior experience in customer service, online sales, or social media communication is an added advantage.

Technical & Personal Skills

• Familiarity with Facebook, Instagram, and WhatsApp Business tools.
• Basic understanding of online shopping or e-commerce platforms.
• Strong multitasking ability and attention to detail.
• Ability to respond promptly while maintaining professionalism.
• Friendly, persuasive, and patient personality.

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💰 Salary & Benefits

• Competitive entry-level salary based on skills and performance.
• Monthly performance-based incentives.
• Remote work flexibility.
• Ongoing training and mentorship from senior executives.
• Career growth opportunity to Sales Communication Executive role.

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👩 Preferred Candidate Profile

• Female candidates only (preferred due to customer engagement nature and brand tone).
• Self-motivated, reliable, and capable of working independently from home.
• Strong sense of responsibility in handling customer data and brand reputation.
• Ability to learn quickly and adapt to new digital tools and processes.