Intern - Digital Infrastructure

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices Managing user accounts and access permissions, ensuring data security and compliance with company policies Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed Assist end-users with network connectivity and internet-related issues Collaborate with Product experts and escalate L2 and L3 support when needed Facilitate the documentation support requests, resolution, and system configurations