Executive - Operations

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers and potential to turn into performance.

With 500+ driven minds across five countries, we power a global rhythm of 220,000+ daily users from 170+ nations, each chasing greatness in their own way.

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Your Role in Our Mission

As an Executive in the Operations department at NEXT Ventures, you will ensure smooth investigations and operational excellence. You will handle client cases, analyze issues, and drive resolutions through structured communication and strict process adherence.

Your role demands strong analytical thinking, accountability, and close collaboration across teams. Your work safeguards policy integrity, protects the platform from misuse, and ensures decisions are fast, consistent, and defensible.

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How You’ll Make an Impact

Operational Execution & Workflow Management

• Ensure smooth execution of daily workflows by following established SOPs and operational guidelines
• Coordinate with team leads to manage assigned tasks with accuracy and timeliness
• Support optimization initiatives to enhance workflows and system processes
• Identify and implement improvements in reporting, documentation, and process automation

Client Case Handling & Communication

• Investigate and resolve client cases across multiple categories in compliance with company policies
• Maintain clear, professional, and timely communication with clients via email and approved channels
• Collaborate with internal teams to gather required information for case resolution
• Ensure transparency, confidentiality, and policy adherence in all client interactions

Data Management & Reporting

• Collect and manage operational data to support accurate reporting and decision-making
• Perform data validation and maintain quality and consistency across records
• Prepare detailed reports on case resolutions, feedback, and workflow efficiency
• Identify recurring issues and propose structured improvement recommendations

Collaboration & Continuous Improvement

• Work closely with cross-functional teams to ensure alignment and quick issue resolution
• Participate in problem-solving discussions to identify gaps and scalable solutions
• Contribute to improving SLA adherence, team performance, and client satisfaction

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What You Bring

• Bachelor’s degree in Business Administration (preferred)
• 1–2 years of experience in Operations, Case Resolution, or Customer Support
  (Fresh graduates with strong communication and problem-solving skills are encouraged to apply)
• Excellent verbal and written communication skills in English
• Strong analytical and critical thinking skills with high attention to detail
• Proficiency in Google Sheets, Excel, and reporting tools
• Ability to work independently and collaboratively in a fast-paced environment
• High accountability, structured task management, and disciplined follow-through
• Strong decision-making and data-handling skills with a focus on accuracy and compliance

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Your X-Factor

• Brings consistency and precision to every client case
• Takes ownership of complex investigations with clarity and confidence
• Follows processes rigorously while actively seeking workflow improvements
• Thrives under pressure and remains composed in high-volume environments

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Your Pay & Perks

• Food and Beverage
• Entertainment
• Learning Opportunities
• Employee-Centric Policies
• Fast-Paced Career Progression

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Your Journey After Applying

1. Initial Screening Session with the Talent Acquisition Team
2. 30-minute Problem Solving Session (Talent Acquisition Team & Front-line Manager)
3. 60-minute Final Interview Session (Head of Department & Talent Acquisition Lead)

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Why Join NEXT?

At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you’re driven to connect great minds with big ideas and want to shape the future of fintech, we’d love to meet you.

Apply now and be part of our journey — the future is calling, and it starts with you.