Customer Success - Junior Executive

At Simplebooks, we simplify business management for owners across South Asia by offering tech-enabled services such as company registration, bookkeeping, payroll, taxes, and legal support. With over 7,000 clients locally and globally, we help businesses set up, run, and grow more efficiently.

If you have prior experience in directly engaging with clients to promote or deliver a service, this opportunity is for you.

Note: This is a fully office-based role with no requirement to travel for client meetings.

---

Requirements to Apply

• Excellent communication skills in English and Sinhala
• Minimum 1 year of experience in Sales or Customer Support
• Customer-centric mindset with the ability to solve problems independently

---

Job Responsibilities

• Engage with existing clients to confirm renewals for company secretarial and related services
• Prepare and share renewal quotations accurately and on time
• Build and maintain strong client relationships by addressing inquiries and ensuring a smooth renewal process
• Update and manage client renewal records in the internal system with accuracy and attention to detail
• Identify opportunities to upsell or cross-sell additional services based on client needs
• Contribute fresh ideas to improve renewal processes, enhance client experience, and manage work more efficiently