Executive - Client Experience

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we turn dreamers into doers and potential into performance.

With 500+ professionals across five countries, we support a global rhythm of 220,000+ daily users from 170+ nations, each pursuing excellence in their own way.

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Your Role in Our Mission

As an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures’ global customer success strategy. You will ensure every client interaction is handled with precision, empathy, and professionalism, supporting our mission to deliver remarkable, tech-driven financial experiences to users across 190+ countries.

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How You’ll Make an Impact

Real-Time Client Support

• Respond promptly to customer inquiries via Instant CRM and helpdesk systems
• Escalate complex or sensitive issues according to escalation protocols
• Ensure high client satisfaction by meeting defined service SLAs

Feedback Collection & Service Improvement

• Capture and communicate client feedback to relevant internal teams
• Identify recurring issues and propose improvements to enhance the client journey
• Contribute ideas aligned with a client-first service culture

Data Management & Team Collaboration

• Maintain accurate client records within the support database
• Support daily operational tasks as assigned by the supervisor
• Foster collaboration and contribute to a solution-oriented team environment

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What You Bring

• Excellent English written and verbal communication skills
• Strong communication ability across email, live chat, and internal tools
• Fast and accurate typing skills
• High adaptability, patience, and attention to detail
• Strong working knowledge of Google Sheets and Microsoft Office Suite
• Ability to perform calmly under pressure while meeting response SLAs
• Openness to learning and continuous improvement

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Shift Time

1.30 PM – 10.30 PM

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Your X-Factor

• Proactive and solutions-driven in high-volume environments
• Empathetic and clear in every client interaction
• Energetic, positive, and collaborative team contributor
• Quick learner with ownership mindset for new systems and workflows

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Your Perks

• Food and Beverage
• Entertainment
• Learning Opportunities
• Employee-Centric Policies
• Access to game zone and relaxation areas
• Fast-Paced Career Progression

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Your Journey After Applying

1. 30-minute Get-To-Know-You Session (Talent Acquisition Lead)
2. Assessment Session
3. 60-minute Final Interview (Management)

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Why Join NEXT?

We’re not your average workplace — we work hard, play harder, and celebrate every win. Join NEXT Ventures and be part of a global movement shaping the future of performance-based success.