IT Support Intern
TECEZE
Jaffna
1 applicant
Posted
Dec 17, 2025
Job Type
Full-Time
Work Mode
On-site
Salary
Salary negotiable
Job Description
Location: Jaffna
Department: IT / Technical Support
Duration: 6 Months (Paid Internship)
Stipend: LKR 20,000/month
Potential Full-Time Salary: Up to LKR 100,000/month
Conversion Opportunity: High intent to convert to full-time based on performance
Reporting To: IT Support Engineer / IT Manager
Role Summary
Join Teceze’s IT Support team to gain hands-on experience in technical troubleshooting, system maintenance, and end-user support. You’ll assist in daily IT operations, hardware/software configuration, and network monitoring, helping ensure smooth technology operations across the organization.
Key Responsibilities
- Provide technical support to employees for hardware, software, and network-related issues.
- Assist in installing, configuring, and maintaining computer systems and peripheral devices.
- Help with user account creation, password resets, and access management.
- Support troubleshooting for printers, emails, VPNs, and connectivity issues.
- Monitor and log IT requests in the ticketing system, ensuring timely resolution.
- Maintain inventory records of IT assets and assist with equipment setup for new joiners.
- Collaborate with the IT team to ensure data security and compliance with company policies.
What You’ll Learn
- End-to-end exposure to IT support operations in a corporate environment.
- Hands-on experience with system configuration, troubleshooting, and helpdesk tools.
- Knowledge of network management, security practices, and asset handling.
- Communication and collaboration skills for supporting cross-functional teams.
Qualifications
- Final-year student or recent graduate in Information Technology, Computer Science, or related field.
- Basic understanding of computer hardware, operating systems, and networking.
- Strong problem-solving, analytical, and communication skills.
- Ability to multitask, prioritize, and follow standard procedures.
- Prior internship or exposure to IT support is an added advantage.
Tools You’ll Use
- Operating Systems: Windows / macOS / Linux
- Support & Ticketing Tools: Jira, Freshservice, or equivalent
- Communication & Collaboration: Slack, Microsoft Teams, Google Workspace
- Security & Monitoring: Antivirus software, VPN, and internal monitoring systems
