Senior / ServiceNow Developer - ITSM

Welcome to NEXT Technology, the trusted IT partner of NEXT, the UK’s second-largest fashion retailer and market leader in Kidswear. Based in the heart of Sri Lanka, we deliver cutting-edge IT services that power NEXT’s global operations. With over 500 stores and Next Online serving customers across 70+ countries, our work supports a truly international retail brand.

At NEXT Technology, you’ll work on exciting, high-impact projects that enhance customer experiences, streamline product deliveries, and strengthen in-house systems that keep NEXT at the forefront of retail. Our Sri Lanka team plays a key role in major initiatives, including the transformation of financial systems that support one of the UK’s most successful retailers.

By joining us, you’ll be part of a highly skilled, innovative team that thrives on challenges and values growth, creativity, and collaboration.

Start your journey with NEXT Technology today and help shape the future of global retail.
Let’s take it on!

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What Sets NEXT Apart

You may know NEXT as a leading fashion retailer, but there’s more behind the scenes. Most of our systems—from websites and mobile apps to enterprise platforms—are designed and built in-house. With rapid growth and continued investment, NEXT offers an exciting, fast-paced environment where innovation thrives.

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About the Team

Computer Services are the backbone of support for all colleagues across NEXT and NEXT Technology. The team covers first-line central support, Data Access, and Service Management, while managing centrally hosted environments. They also support critical services such as essential communications, managed print, and reprographics.

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About the Role

Reporting to the ServiceNow Team Leader and working closely with a Technical Specialist, this role is responsible for the delivery and rollout of new functionality across the Core ServiceNow platform.

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Responsibilities

• Scope, implement, and test projects, including documentation and stakeholder communication
• Develop and deploy platform changes, coordinating with third-party vendors where required
• Perform regression testing and apply fixes for upgrades and patches
• Provide technical guidance and reviews for junior ServiceNow developers
• Drive adoption of best practices and test management using Automated Test Framework (ATF)
• Design and implement automation using integrations and ServiceNow platform capabilities

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Criteria

• Proven experience developing on the ServiceNow platform
• Hands-on implementation experience in one or more of the following:
  • ITSM
  • Customer Service Management
  • Integrated Risk Management
  • Predictive Intelligence / Task Intelligence
  • Performance Analytics
  • Virtual Agent and NLU
• Experience developing and customizing Workspaces
• Strong understanding of platform best practices, table structures, security rules (ACLs), and client/server-side scripting
• Knowledge of JavaScript, ServiceNow Glide APIs, AJAX, and XML
• Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap)
• System integration experience using REST and SOAP web services
• Strong communication skills across all business levels
• Proven experience managing enterprise-scale platforms
• Ability to work under pressure and meet tight deadlines
• Knowledge of Agile and Scrum methodologies (advantageous)
• ServiceNow Certified System Administrator (CSA) – desirable