Junior IT Technician

We are looking for a Junior IT Technician to join our dynamic team.

Key Responsibilities

• Maintain inventory of all IT assets including computers, peripherals, mobile devices, and network equipment.
• Coordinate maintenance schedules and repairs for IT equipment.
• Manage device lifecycle from procurement to disposal.
• Ensure proper documentation and tracking of all IT assets.
• Monitor and maintain CCTV surveillance systems.
• Oversee access control systems including user permissions and physical access management.
• Provide technical support and troubleshooting for security infrastructure.
• Ensure security systems are functioning optimally at all times.
• Maintain and troubleshoot internal network devices including switches, routers, and access points.
• Monitor network performance and connectivity issues.
• Provide technical support for network-related service matters.
• Assist in implementing network improvements and upgrades.
• Manage employee IT support requests through a ticketing system.
• Provide both remote and on-site technical assistance.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure timely resolution of technical problems with appropriate documentation.
• Administer individual and group mobile connections.
• Manage package updates, limitations, and optimization.
• Coordinate with Dialog for service-related matters.
• Provide technical support for mobile devices and services.
• Facilitate IT onboarding processes for new employees (account creation, device setup, access provisioning).
• Manage IT offboarding procedures including account deactivation and asset recovery.
• Ensure smooth IT transitions during employee lifecycle changes.
• Manage Microsoft 365 user accounts and licenses.
• Administer Atlassian (Jira/Confluence) user accounts and licenses.
• Ensure compliance with software licensing agreements.
• Monitor license utilization and recommend optimizations.

Candidate Profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in IT support or a similar role.
• Strong understanding of Windows operating systems and Microsoft 365 suite.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with CCTV and access control systems.
• Experience with ticketing systems and help desk operations.
• Proficiency in hardware troubleshooting and repairs.
• Knowledge of network infrastructure and connectivity.
• Understanding of security systems (CCTV, access control).
• Familiarity with Microsoft 365 administration.
• Basic knowledge of Atlassian products (Jira, Confluence).
• Experience with remote support tools and techniques.
• Strong problem-solving and analytical skills.
• Excellent communication skills in English (written and verbal).
• Customer service–oriented mindset.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Strong attention to detail and documentation.
• Willingness to learn new technologies.
• Ability to handle multiple priorities simultaneously.
• Experience with vendor management.
• Knowledge of IT asset management systems.
• Understanding of IT service management (ITIL) principles.
• Experience in the ERP or software solutions industry.

What We Offer

• Competitive salary package.
• Opportunities for professional development and training.
• Exposure to diverse IT systems and technologies.
• Collaborative work environment.
• Career growth opportunities.