
Engineer - Managed Services
Fortude
Colombo
Posted
Dec 30, 2025
Job Type
Full-Time
Work Mode
On-site
Salary
Salary negotiable
Job Description
Fortude is looking for a talented, self-driven individual who has a passion for engaging with customers to ensure business continuity. You will be involved in client management and support on complex solutions for business-critical applications.
As an Engineer – Managed Services, you will be responsible for identifying, evaluating, troubleshooting, and fixing system malfunctions. You will serve as an expert on the in-house developed products and provide solutions to technical and functional problems experienced by clients.
Main Duties / Responsibilities
- Take ownership of technical issues and collaborate with development teams to resolve complex problems.
- Ensure optimal front-end and back-end functionality of applications.
- Identify root causes of application errors and escalate critical issues to the product development team as needed.
- Document technical processes and monitor key application performance metrics.
- Provide prompt and effective technical support to end users.
- Work on a rotational roster, including weekends and public holidays, as required.
- Troubleshoot technical issues and application bugs efficiently and effectively.
- Provide training, mentorship, and guidance to team members to support their development.
- Participate in project-related meetings and contribute to discussions.
Experience
- 1-2 years of experience in providing Application Support / Managed Services.
- Exposure and knowledge of ITIL practices.
- Good understanding of MySQL.
- Experience working with service management tools such as JIRA, ZenDesk, ServiceNow.
- Sound knowledge of handling application deployments via Jenkins.
Qualifications
- Bachelor’s Degree or an equivalent qualification.
- ITIL 4 Foundation (optional).
Behavioral Competencies
- Communication
- Customer Centricity
- Business and Market Acumen
- Psychological Safety
- Empathy
- Growth Mindset and Learning Agility
- Ethical & Vigilant
- Operational Excellence
- Teamwork
- Analytical Thinking
Equal Opportunity Employer
Everyone can grow at Fortude; regardless of their identity. Join us, and be a part of an organization where we’re all proud to belong.