Senior System Engineer

Role Overview

Responsibilities include providing technical solutions to colleagues across all phases of the client relationship. The candidate will deliver advanced infrastructure support for the Riskonnect client infrastructure, including (but not limited to) the Riskonnect application, Clearsight application, and internal systems required to support clients.

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Essential Functions

• Provide advanced application support for technologies used within Riskonnect, including:
  • Windows Server 2012–2019 server configuration
  • Force.com platform support
  • IBM Cognos
  • Domo
  • Emerging technologies related to security and identity management

Security Audits

• Contribute technical documentation for SSAE18, SOC2, and ISO27001 audit preparation
• Continually review and update procedures to ensure audit compliance
• Develop and maintain architecture documentation for organizational infrastructure

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Technology Exposure

• Ansible
• Enterprise Backup solutions
• Force.com
• Windows Server OS (2012–2019)
• Okta
• Zoho
• Active Directory / Group Policy
• AWS / Azure
• Terraform
• IBM Cognos
• Kaseya
• Linux (Red Hat)
• PowerShell / VB Scripting
• Batch file programming
• Storage systems (EMC)
• IT operations: deployments, patching, and maintenance
• New Relic
• Zscaler
• FTP
• SMTP server configuration
• Jenkins
• Networking and load balancer technologies

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Minimum Position Qualifications

Competencies & Responsibilities

• Expertise in troubleshooting system and application issues
• Strong advanced troubleshooting methodologies
• High attention to detail, especially in technical documentation

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Preferred Qualifications

• 2+ years of experience with Ansible
• 2+ years of experience with Microsoft Windows Server (2012, 2019)
• 2 years of experience with Internet Information Services (IIS) v7.0
• 1 year of experience working with Salesforce (CRM usage and case management)
• 1 year of experience with Apache / Tomcat web servers
• 1 year of PowerShell scripting experience
• 2 years of Linux experience
• Bachelor’s degree in Information Systems, Computer Science, or a related field